Refund & Returns Policy
Last updated: August 2026
At PadharoRaj Masala, we take great pride in the quality of our spices. If you are not completely satisfied with your purchase, we're here to help.
Eligibility for Returns
- Return requests must be raised within 7 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- Items that have been opened or used cannot be returned due to the perishable nature of food products.
- Damaged or defective items are eligible for a full refund or replacement — please share a photo of the damage within 48 hours of delivery.
Non-Returnable Items
- Opened spice packets or jars
- Gift sets that have been partially used
- Items purchased during sale or clearance
How to Initiate a Return
To request a return or refund, please email us at hello@padharoraj.shop with:
- Your order number
- Reason for return
- Photos (if the item is damaged or defective)
Our team will respond within 1–2 business days with further instructions.
Refund Process
Once your return is approved and received, we will process your refund within 5–7 business days. Refunds will be credited to your original payment method.
Exchanges
We currently do not offer direct exchanges. If you'd like a different product, please place a new order after your refund is processed.
Shipping Costs for Returns
Return shipping costs are borne by the customer unless the item is damaged or defective, in which case we will arrange a pickup at no charge.
Questions?
Contact us at hello@padharoraj.shop — we're happy to help.