Return & Refund Policy

Effective Date: 27 May 2026

4.1 Our Commitment

At PadharoRaj, we take pride in the quality of our spices. If you receive a damaged, defective, or incorrect product, we will make it right.

4.2 Eligible Returns

Returns/replacements are accepted in the following cases:

• Product received in damaged condition
• Wrong product delivered
• Product is expired at the time of delivery
• Tampered packaging upon delivery

4.3 Non-Returnable Items

• Opened food products are strictly non-returnable for hygiene and food safety reasons.
• Products damaged due to improper storage by the customer.
• Products returned beyond the eligible return window.

4.4 Return Window

Report issues within 48 hours of delivery with photo/video evidence via WhatsApp or email.

4.5 Refund Process

• Approved refunds are processed within 5–7 business days.
• Refunds are credited to the original payment method (UPI, bank account, card).
• COD orders: Refunds are processed via bank transfer/UPI. Customer must share bank details.

4.6 Replacement

We offer free replacement for eligible claims. Replacement orders are dispatched within 2–3 business days after approval.

4.7 How to Raise a Claim

📧 padharoraj@gmail.com
📞 / WhatsApp: 6375945855
Please share: Order ID, photos/videos of the issue, and your contact details.