Frequently Asked Questions

Orders & Payments

How do I place an order?

Simply browse our collection, add your favourite spices to the cart, and proceed to checkout. We accept all major payment methods including UPI, credit/debit cards, and net banking.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 2 hours of placement. Please email us at hello@padharoraj.shop as soon as possible with your order number.

Is it safe to pay on your website?

Yes, absolutely. Our website uses SSL encryption and all payments are processed through secure, PCI-compliant payment gateways.

Products & Quality

Are your spices 100% natural?

Yes. All our spices are free from artificial colors, fillers, and preservatives. We source directly from farms and grind in small batches to preserve natural oils and aroma.

Where do you source your spices from?

We source from trusted farmers across India's finest spice-growing regions — including Rajasthan, Kerala, Karnataka, and Madhya Pradesh — depending on the spice variety.

Do your products have a shelf life?

Yes. Each product has a best-before date printed on the packaging. For best results, store spices in a cool, dry place away from direct sunlight. Most of our spices have a shelf life of 12–18 months.

Are your products lab-tested?

Yes. We conduct quality checks and lab testing on our batches to ensure purity and safety. Certificates are available on request.

Shipping & Delivery

How long does delivery take?

Metro cities: 2–4 business days. Tier 2/3 cities: 4–7 business days. Remote areas: 7–10 business days. Please refer to our Shipping Policy for full details.

Do you offer free shipping?

Yes! We offer free shipping on orders above ₹499. A flat fee of ₹60 applies to orders below ₹499.

Do you ship internationally?

We currently ship within India only. International shipping is coming soon — sign up for our newsletter to be notified!

Returns & Refunds

What is your return policy?

We accept returns on unopened, unused products within 7 days of delivery. Please refer to our Refund & Returns Policy for full details.

My order arrived damaged. What should I do?

We're sorry to hear that! Please email us at hello@padharoraj.shop within 48 hours of delivery with your order number and photos of the damage. We'll arrange a replacement or refund promptly.

Gifting

Do you offer gift packaging?

Yes! Our gift sets come in premium packaging, perfect for festivals, corporate gifting, and special occasions. You can also add a personalised message at checkout.